Refund policy
Returns & Refunds
Last updated: July 2026
At LiveJoy, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in the original packaging where possible
- Accompanied by proof of purchase
To request a return, please contact us at:
If your return is approved, we'll provide instructions on how and where to send your item. Please do not return items without contacting us first, as unauthorised returns may not be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, faulty, or you've received the wrong product, please contact us as soon as possible at support@livejoy.shop. We'll assess the issue promptly and work with you to resolve it.
Exchanges
We don't offer direct exchanges.
If you'd like a replacement or wish to order a different item, please get in touch and we'll advise you on the best solution.
Refunds
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If you haven't received your refund within 15 business days after approval, please contact us at:
Contact Us
If you have any questions about returns or refunds, we're always happy to help.
Email: support@livejoy.shop